AA.
Contribution
User research, Stakeholder interview, Project management, High-fidelity prototype
Journalists and Freelancer journalists
Target Users
My role
UX Designer
UI Designer
1.5 Month
Duration
Overview
This UX case study centers on the creation of a mobile application tailored to improve the user experience of journalists. The core aim is to offer a secure platform for convenient story creation and editing, minimizing dependence on less secure options such as WhatsApp. The case study delves into the user experience design and a user-centric approach to tackle the challenge of safeguarding sensitive news content's security and integrity. It explores how this application redefines the working environment for journalists in the fast-paced realm of journalism, maintaining the utmost standards of confidentiality and efficiency.
What were the Problems faced?
Journalists often face the challenge of securely creating and editing stories on the go, and they commonly resort to less secure communication channels like WhatsApp. This practice raises concerns about the confidentiality and integrity of sensitive news content. The problem is to provide a user-friendly and secure solution that allows journalists to effectively craft and edit their stories, reducing their reliance on insecure platforms and ensuring the protection of sensitive information.
What was the ask?
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User registration and secure login methods
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Effective search and user-friendly navigation
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Inclusivity and accessibility features
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Text, images, videos, and audio compatibility
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User feedback and prompt issue resolution
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Support for multiple languages and regions
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Content filtering and responsible moderation
Design Process
User Research
To understand the needs and pain points of journalists, we conducted interviews and surveys. We found that journalists need a mobile-friendly solution that ensures end-to-end encryption, collaboration features, and easy integration with their existing tools. The app was developed with a strong focus on security, using encryption standards to protect user data and content. Real-time collaboration features were implemented, along with integration options for popular content management systems.
Persona
"Introducing Our Persona: Dhananjay, Your Window into the World of Journalists on the Field, Where Each Story is a Thrilling Quest."
Incorporating the insights gained from extensive research, I meticulously distilled the findings into three vital user personas. These personas were meticulously shaped through collaborative persona workshops, engaging all relevant stakeholders, including various positions utilizing the software. My primary persona, Dhananjay, was meticulously developed by keenly listening to the feedback gathered from research interviews. Dhananjay serves as a conduit for me to immerse myself in the world of journalists and better understand their experiences.
Customer Journey Map
"Step into the shoes of a reporter and immerse yourself in the captivating user journey of crafting a news story."
User Flow
Our reporter's app features an intuitive user flow designed for journalists, emphasizing usability and efficiency in their news reporting journey. It streamlines content creation and editing, ensuring a seamless experience aligned with journalists' workflow. Our goal is to simplify their work, allowing them to focus on delivering timely and impactful news.
Wireframes
We created wireframes and prototypes to visualize the user interface and gather feedback. These helped in refining the design and making it more user-friendly.
Design System
In my capacity, I took the lead in developing a design system for our Reporters application. This system promoted unity within our team, ensuring that everyone utilized the same set of components and design styles. Consequently, our operations became significantly more streamlined, leading to enhanced output quality.
A design system functions as a structured repository of reusable components, guided by clearly defined standards. It empowers teams to easily assemble diverse elements, simplifying the creation of multiple applications. The need for design systems aligns perfectly with the requirements of scalability, efficiency, and consistency in design. In essence, they bring order to the creative complexity.
Hi-Fi Designs
Following the definition of wireframes and guidelines, it's now time to transition to high-fidelity visuals. Here are some screens showcasing the final design.
Usability Testing
Usability testing was conducted with a group of journalists to gather feedback and make iterative improvements to the user interface. The goal was to ensure the app was easy to use and met the needs of its users.
Outcomes and Conclusion
The secure story editing platform for journalists successfully addresses the problem statement by providing a user-friendly and secure solution. It enables journalists to create and edit stories on the go, reducing their reliance on insecure platforms while ensuring the protection of sensitive information.
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Reporters need a secure mobile app for on-the-go story creation and editing.
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Relying on insecure platforms like WhatsApp for sensitive news is a significant concern.
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Maintaining security and integrity for news content is a key challenge.
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Fast-paced journalism demands efficient, secure solutions.
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Ensuring reporters can work securely is essential in today's news landscape.